Shipping & Pick-Up

At Kaya Botanical, we take great care in delivering your natural beauty essentials. Below are the details of our shipping and pick-up options to ensure a seamless experience for you.

Shipping Information

Processing Time

Orders are processed within 1-3 business days.
Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Times

Standard Canadian Shipping: Estimated delivery within 3-9 business days.
International Shipping: Delivery times vary by destination; estimated 7-14 business days.
Shipping rates are a flat fee of $10 to Canadian residents or $15 to USA residents

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey.

Shipping Restrictions

We currently ship within Canada and the USA

Local Pick-Up

For our local customers, we offer a free pick-up option at our designated location.

Pick-Up Location & Hours

Location: Commercial Drive & Napier St, Vancouver OR Brentwood, Burnaby
Hours: TBD
Once your order is ready for pick-up, we will send you a text to arrange a meeting time

How It Works

Select Pick-Up at checkout.
Wait for a confirmation email that your order is ready.
Bring your order confirmation email when picking up your items.

Returns & Exchanges

We want you to love your purchase! If there are any issues with your order, please visit our Return & Exchange Policy for more details.

For any shipping or pick-up inquiries, contact us at info@kayabotanicalbeauty.com or 604-901-9924.

Thank you for choosing Kaya Botanical – where beauty meets nature!